Returns Policy
Returns Policy
Last Updated: [01-01-2026]
At Bio Food, customer satisfaction is our priority. We take great care to deliver high-quality, fresh, and hygienic food products. This policy explains the terms under which Returns may be accepted.
1. General Information
If your return request is approved:
1. Refunds will be issued to the original payment method, or
2. For Cash on Delivery (COD) orders, refunds may be issued via mobile banking or store credit
⏱ Refund processing time: 5–10 business days
2. Non-Refundable Items
Refunds will not be provided for:
1. Change of mind
2. Incorrect address or failed delivery due to customer error
3. Products damaged after delivery
4. Discounted or promotional items (unless defective)
3.Order Cancellation
1. Orders can be canceled before dispatch by contacting customer support
2. Once the order is dispatched, cancellation is not possible
4. Shipping Costs
Shipping fees are non-refundable. If Bio Food is at fault, return shipping costs will be covered by us.
5. Quality Assurance
Bio Food maintains strict quality control and packaging standards to ensure safe delivery of all products.
6. Policy Updates
Bio Food reserves the right to update this policy at any time without prior notice. Updates will be posted on this page.
7. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us:
📞 Customer Support: 09666744833
🌐 Website: Bio Food Official Platform